Terms & conditions

Welcome to Saigon Vibes. By using our website (saigonvibes.com) or booking our tours, you agree to be bound by the following Terms & Conditions. If you do not agree with these Terms & Conditions, please do not use our website or services.

Services

Saigon Vibes provides food tour experiences in Ho Chi Minh City. Our services include guided tours, food tastings, and cultural experiences. We strive to offer an authentic and memorable journey through the city’s vibrant street food scene.

Booking Conditions

By booking a tour with us, you agree to:

  • Provide accurate and complete information about yourself and any accompanying guests.
  • Follow all local regulations and safety guidelines during the tour.
  • Acknowledge that our tours involve walking and eating street food, which may not be suitable for all dietary preferences or health conditions.

Payment

Payment for our tours is required at the time of booking. We accept the following payment methods:

  • PayPal
  • Visa/Mastercard Debit or Credit Card
  • Cash payment (for last-minute bookings upon confirmation)

All prices are quoted in Vietnamese Dong (VND) unless otherwise stated.

Cancellation & Refunds

We understand that plans may change. Our cancellation and refund policy is as follows:

  • Cancellations made at least 24 hours before the tour start time are eligible for a full refund.
  • Cancellations made within 24 hours of the tour start time are non-refundable.
  • No-shows or late arrivals will not be eligible for refunds.

If we cancel a tour due to unforeseen circumstances (e.g., extreme weather conditions or safety concerns), you will receive a full refund or the option to reschedule.

Liability

  • Saigon Vibes is not responsible for any personal injury, loss, or damage that may occur during the tour.
  • Participants join our tours at their own risk, and we recommend securing personal travel insurance.
  • We are not liable for any issues arising from food allergies or dietary restrictions unless notified in advance.

Intellectual Property

All content on our website, including text, graphics, logos, and images, is protected by copyright laws. You may not copy, reproduce, or use any content without our written permission.

Termination

Saigon Vibes reserves the right to refuse service to anyone or terminate a booking if a participant behaves inappropriately, disrupts the experience, or violates local laws.

Changes to These Terms & Conditions

We may update these Terms & Conditions as needed. Any changes will be posted on our website and will be effective immediately upon posting.

Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact us:

  • Email: saigonvibestour@gmail.com
  • Website: saigonvibes.com
  • Address: 132 Ben Van Don, District 4, Ho Chi Minh City, Vietnam

Thank you for choosing Saigon Vibes! We look forward to sharing an unforgettable food adventure with you.